The school’s arrangements for handling concerns and complaints made by parents in respect of the school’s curriculum and arrangements for collective worship under the terms of section 23 of the Education Reform Act will follow the procedures set out by Norfolk County Council.   Copies of the local authority’s procedures are available from the school office.

In the first instance, parents should try to resolve their concerns with the relevant member of staff. If you are still dissatisfied, parents should make a complaint to the Headteacher.   If it cannot be resolved at this stsage, it may be directed to the governing body or to the local authority.

Supporting documents:

10 – Procedure for handling concerns and complaints – March 2017

Litcham School – concerns complaints form